Session A
(Re-)Defining Core Business of FM;
FM: Adding Value to Core Business
Chair:
Ismena Clout, powerPerfector Plc., U.K
11.0 – 11.30
Digital work streams and digital quality management
- When housing costs are offered as a price per unit (mainly square meter), the business lines of a company start to manage on volume
- Though standardization and automating the workflows, the role of the FM organization as an intermediate between clients and contractors can be performed efficiently
- Standardization and automation of quality management lead to a higher price/quality ratio
Marc van der Lee, Manager, Business Support Within Real Estate Services and
Jeroen Freijser, Facility Management Organisation, KPN, The Netherlands
11.30 – 12.00
Evidence-based Facility Management
- What do businesses want to know and need to know?
- Significant existing bodies of FM research
- Knowledge gaps and how to fill them
Prof. Alexi Marmot, Professor of Facility and Environment Management, Bartlett School of Graduate Studies, University College London, U.K.
12.00 – 12.30
The Circle of Five®
A magic recipe for optimizing and benchmarking location potency
- Integral approach to healthy location development issues
- Experience-based model combining public and commercial disciplines
- Close look at underestimated ingredients to benchmark potency locations
Rinus Vader, Executive Director, Business Development, NPC Headquarters, The Netherlands
12.30 – 12.45
Q&A
12.45 – 14.15
L u n c h B r e a k / E x h i b i t i o n
Session C
Life Cycle Management and Process Integration
Chair:
J.G. Wijnja CFM, Hanze University Groningen, The Netherlands
14.15 – 14.45
An Enterprise Capital Asset Life Cycle Management Model
- Present an American approach to Capital Asset Life Cycle Management
- Introduce an integrated business model for comprehensive Life Cycle Asset Management
- Present quantitative benchmarks supporting key process areas in the models
Fritz Reuter, Senior Vice President, Facilities Development & Real Estate and
Matthias Ebinger, Senior Manager, Enterprise PM Systems, New York Presbyterian Hospital, USA
14.45 – 15.15
Sustainability in a Bank Data Centre – Measures for Guaranteeing the High Availability
- Data centres are a task of high complexity for facility managers
- Intensive communication between IT and FM is necessary to understand the needs
- A green data centre requires a good facility manager
Eveline Balogh, Facility Manager, Österreichische Kontrollbank AG, Austria
15.15 – 15.30
Q & A
15.30 – 16.00
Coffee Break / Exhibition
Session E
Sustainability and Energy Management
Chair:
John McGee, Chair, IFMA Board of Directors, USA
16.00 – 16.30
Integrating Carbon Management With Planned and Preventative Maintenance as a Sustainable FM Solution
- Understand the benefits and efficiencies that can be achieved by integrating carbon management within planned and preventative maintenance (PPM) programmes
- Develop the synergies that exist between a Carbon Management Action Plan and the PPM programme
- Review a case study on how these techniques have been introduced in a major hospital project
Peter Smith, Director of Carbon Management, Interserve Consulting and
Trevor Payne, Director of Facilities, University College London NHS Foundation Trust, U.K.
16.30 – 17.00
Fit for an Efficient Future? Extending the Value Chain With EMIS
Alexandra Waldmann, Business Unit Manager, Industry & Buildings, Solvera Lynx d.d., Slovenia
17.00 – 17.15
Closing Session by the Chair
Information Exchange: Energy Management Best Practices – Europe and the USA |
Session B
Business Processes and Technology Trends
Chair:
Prof. Dr. Klaus Homann, Baden-Württemberg Cooperative State University Stuttgart, Germany
11.00 – 11.30
ISO 9001 and ISO 14001 in Facility Management: More Procedures Mean More Quality?
- How to optimize procedures, reduce paper consumption and relate data
- Implement necessary procedures for employees and providers without affecting their productivity
- Online evaluation of KPIs of quality and environmental protection
Pedro Garcia, Corporate & Facility Manager, Neinver, Spain
11.30 – 12.00
Service Experience Level Agreements:
The Key to Client Satisfaction is to Manage Expectations
- Service Experience Level Agreements (SELAS) - a new concept that allows a company to attune its service concept to the core values of the company
- The practical value of SELAS will be demonstrated using a case study on Livio, a service provider
- See how the core values of Livio can be translated into services, fulfilling the expectations of management, staff and clients
Petra Hillenius, Lecturer, Saxion University and
P.G.M. Scholten, Manager Facilities, Livio, The Netherlands
12.00 – 12.30
Facility Performance Monitoring – An Integrated Solution for Being “In Control“
- More and more companies are outsourcing most of their facility services; but they rarely determine the way of monitoring the contracted performance beforehand. This causes many problems because the demand
organization and the supplier will have different perceptions of how and what will be audited and which will be the performance indicators
- The performance monitoring method and the KPIs must be part of the service contract. The demand organization must have a clear vision on the required service level and client satisfaction before tendering
- The process of determining and implementing the performance monitoring will be illustrated by means of a practical case
Bernard Drion, Director, Hospitality Consultants, The Netherlands
12.30 – 12.45
Q&A
12.45 – 14.15
L u n c h B r e a k / E x h i b i t i o n
Session D
Partnership Across Borders
Chair:
Chair: Representative From EuroFM
14.15 – 14.45
Facility Management in Two leading European Countries: Differences and Similarities!
- Facts and figures about the U.K. and Dutch facility management markets
- Insight into the differences in the development of facility management between two leading European countries
- Analysis of the maturity level of facility management (FM education, FM providers, FM professionals)
Jelle Van der Kluit, FM Consultant, Twynstra Gudde, The Netherlands and
Prof. Keith Alexander, Professor, University of Salford, U.K..
14.45 – 15.15
Attaining leading edge FM in EMEA for Microsoft
- Reduce the number of FM vendors in country
- Increase customer satisfaction
- Key Performance Indicators (KPi’s) and Service level agreements (Sla’s) harmonised throughout the region
Mike Liddle, Partner, Business & Facilities LLP, U.K.
15.15 – 15.30
Q&A
15.30 – 16.00
C o f f e e B r e a k / E x h i b i t i o n
Session F
FM Strategies in a Global World Chair:
Sture Karlsson, Purchasing Director, AB Tetra Pak, Sweden
16.00 – 16.30
How Global Corporations use technology developments to Support Asset Management
- The overall global context for facility management
- Key trends within facility management that impact both client organisations and facility management service providers
- The case for integrated facility management technology solutions
Andrew Carey, Associate Partner, IBM, U.K.
16.30 – 17.00
Facility Management Value Added
- Value-added equation
- Cooperation and governance
- Operating model
Leif Møllebjerg, Senior Director, LEGO Service Center – Facilities, Denmark
17.00 – 17.15
Q & A |
Programme Advisory Group
© IBC EUROFORUM GmbH 2007/2008